Ryder.

The discipline is much improved with Ryder. Ryder has made a big impact in cost savings and keeping us steady in the market. From the day-to-day operations, the one invoice, the visibility, and the consistency has made the most impact to our business.

Customers have gone to an Amazon-like experience where they are clicking checkout and getting the product within two days. Ryder has been instrumental in making that happen for us.

Ryder comes to the table with ideas. The answer isn’t a hard no. The answer is collaborative and thoughtful. The Ryder team takes the time to understand our needs, the business requirements, the context, and the why. This allows them to be part of the design and helps us think of things we may not have.

It was an ongoing challenge for us despite the initiatives we took for driver training. Our product is unique in how it is constructed, which leads to challenges when it is being transported to sites. When you add that we are never going to the same location, it is difficult to get consistency with carriers and drivers who understand our product. Additionally, we are a make-to-order company. If the product is damaged, we have to remake the product and reship it. It seems like a simple thing, but the chain effect is substantial.

We are always looking for ways to improve the process. Ryder is not only very supportive and open to our ideas, but appropriately brings alternatives and new ideas to the table. We strive to be the leader in the wine and spirits logistics space, and Ryder helps us maintain and grow our capabilities.

We needed someone to partner with us and grow with us. When we met with Ryder it opened our eyes to what is possible. They were extremely eager to build solutions with us and for us.